BCP Behind The Scenes : Shipping
Allow me to introduce myself. I’m Ken, and I’m the shipping manager here at Best Cigar Prices, and I’ve been asked to give you, our dedicated readers, an inside look at what we do in the shipping department and how it affects you all. I figured I would start with the first thing you see when you open our packages, which is our boxes, and packing methods.
First, if you’ve ordered with us before, you’ve no doubt noticed our boxes which we feel are, at least, slightly unique from most places. We get them custom made with a helpful flap, as well as our logo on most of the boxes (as if you needed a reminder of what you ordered!). We did it for two reasons. The lesser reason is, well, to make us stand out more, and maybe get you licking your lips when you open the flap and see it’s your cigars. But the main reason is a bit simpler. We use tape machines down here in the warehouse which is a little different from most companies. They’re air pressurized tape guns, basically, and they attach themselves to the box in an ‘L’ shape in order to secure your package. You may have seen them before and laughed, possibly thinking, “How strong could these possibly be?!” Well, I have an answer, and it’s, to put it bluntly, quite strong. If you look closely, you can see the fibers in the tape and it is quite capable of keeping things closed. I’ve tried to open the boxes without cutting it, and all I came away with was a ripped up box with the tape very much still in tact. The reason we invested in these types of technologies is to ensure that your cigars arrive at your home in perfect shape. We believe that at the end of the day you ordered cigars to be delivered in excellent shape so we rose to the occasion and invested heavily in packaging systems.
When you finally get past that pesky tape (I’m sure you cut through it in seconds though) and open that flap, many of you, I’m sure, have noticed that there is a mix of what we use to secure your packages. These include our brown paper for the small corners without much space, and our air bubbles to help keep our packages as light, and therefore able to pass the savings on shipping onto you, our customers. The packing bubbles help us make sure that our bigger items, that are a bit sturdier are able to make it to you with minimal damage, kind of like small airbags for the items. Then we use the paper for the smaller, less sturdy things, like our glass tube samplers, or the candles we carry.
You may be wondering, “well who decides which packing material is used, and why?” Good question! Our business moves very fast. We get a number of orders through the day, and there’s no waiting to ship it the next day! If you order before 4:00 PM EST, we make sure that order is packed and out the door on its way to you! So that clearly means sometimes we have to make our decisions quickly on how to best protect that product so when it gets to you, it isn’t destroyed. Luckily, years of honing our cigar packing skills we have made it pretty easy to us to know how to best protect your items. And best yet, if something goes wrong, you can always call our great customer service representatives, and they’ll do everything in their power to work with us to work out any issues you may have had a shipment. I pride myself on the work that we do back here, and we always appreciate feedback on our packing jobs and the materials used.
Thanks for taking the time to read this. I hope that this has been at least a little informative, and if you have any questions, feel free to ask in the comments and I’ll do my best to provide an answer.