Over the past month or so we’ve established some new policies, and spruced up some of our existing ones, in order to provide our customers with an even greater cigar shopping experience than before. In the next few weeks I’ll be popping in to shine the spotlight on some of the things that we’ve been doing to ensure you the absolute best online cigar shopping available. If you’re one of the 1000’s of new customers who have joined us over the last 30 days, you’re already familiar with our BCP Customer Bill Of Rights: our unwavering promise to you, our valued customer. If not, here it is, in all it’s glory:
If you have any questions or comments on our Bill Of Rights, or anything else, please shoot us an email at [email protected] After all, it’s your input that helps us grow and continue to be your #1 online source for premium cigars on the cheap, and without the hassle.
BEST CIGAR PRICES CUSTOMER BILL OF RIGHTS (text only)
YOU HAVE THE RIGHT TO GET YOUR CIGARS AT THE BEST PRICES ON THE PLANET EARTH.
“Best Cigar Prices” isn’t just some slogan for us, it’s our name. Here at BCP, we are maniacs when it comes to making sure we have the lowest possible prices or overall deals on everything that we carry. And if you should happen to find a lower price? We’ll match it!*
YOU HAVE THE RIGHT TO TALK TO THE BEST CUSTOMER SERVICE TEAM IN THE CIGAR INDUSTRY.
The people answering the phones and live chats at BEST CIGAR PRICES also happen to be the top cigar people in the industry. Our entire Customer Service staff is highly trained, super friendly, and hell-bent on treating you better than your friends and most of your family treat you.
YOU HAVE THE RIGHT TO GET YOUR CIGARS FAST AND FRESH.
When you order with BCP, you will get your cigars fast. And when they arrive, they will be as fresh – and probably fresher – than anything that you will get from a local cigar shop. How is that even possible? A scary combination of science, technology, and voodoo. (No, but really; our humidor is state of the art.)
YOU HAVE THE RIGHT TO A NO HASSLE RETURN POLICY.
We stand behind our products and our service. So if it’s not absolutely right, we will break space and time to make it right. If you get something that doesn’t meet your standard, just send it back. Bad cigars will be taken out back and shot, and you’ll receive a full refund. 100% satisfaction guaranteed!