Our BCP Customer Care team is always glad to help and we welcome your questions, concerns, and feedback. To save a little time, we’ve compiled a list of answers to our most frequently asked questions, please browse our Help Section by entering a search term or selecting a category below.

Browse Help Categories

Gift Certificate Redemption

If you’re unsure what to get the cigar lover in your life, a gift certificate can’t miss. Shop Best Cigar Prices today to get yours.

BCP Rewards Club

Get rewarded for buying the cigars and accessories you love. You can join the Best Cigar Prices Rewards Club in no time and make every purchase count.


Are you confused about your state’s compliance fees on tobacco? Allow the experts at Best Cigar Prices to explain.

Cigar 101

From lighting your first cigar to proper storage and humidification techniques, our Cigar 101 page provides answers to commonly asked questions for first-time smokers and seasoned veterans alike.


Taxes can be a difficult subject to understand, especially in the tobacco industry. Read up on our explanations of different taxes buyers may encounter.

Price Matching

Best Cigar Prices wants to make sure you get the most for your money. Find out more about how our price match policy works.

Age Verification

As with any tobacco retailer, Best Cigar Prices verifies the age of those making purchases with us. Learn more about what goes into this process.


Your privacy is a top priority at Best Cigar Prices. Read more about exactly what happens with the information we receive when an order is placed.


If you’re wondering whether we ship internationally, the answer is si, oui, and ja. View a full list of countries to which we currently ship.

Stock Availability

If an item you want is out of stock, fear not, it may be back sooner than you think. Learn more about what our different in-stock indicators mean.


It’s our goal to deliver your order promptly and safely every time. If you have questions about delivering to your location, you can learn more here.


Do you have questions about returning an item purchased from Best Cigar Prices? Check our returns page for more information.

Customer Service

At Best Cigar Prices, the customer always comes first. Browse our customer service page for answers to our customers’ most frequently asked questions.


Best Cigar Prices always strives to make your shopping experience quick and easy. Learn more about the payment methods that we accept.