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Our BCP Customer Care team is always glad to help and we welcome your questions, concerns, and feedback. To save a little time, we’ve compiled a list of answers to our most frequently asked questions, please browse our Help Section by entering a search term or selecting a category below.

Browse Help Categories

Gift Certificate Redemption

Learn how to apply your Best Cigar Prices Gift Certificate to your order during checkout


Learn about our tax collection policies and if your order is subject to sales tax.

International ships internationally. Learn about important restrictions and guidelines to help ensure the best possible ordering experience.

Stock Availability strives to supply accurate and up-to-date information about product availability. Learn about policies for backorders and expected wait times. Plus, whenever you have a backordered product, we will ship it using our BCP Ship Saver at no additional cost to you!

Returns offers a hassle-free return policy. Learn more about how we guarantee your satisfaction on every order we ship!

Customer Service values all customer feedback, and always strive to create the best possible shopping experience for our customers. Whether you have questions about your order, products, or just want to learn more - our friendly customer service staff is here to help. Learn about policies and procedures regarding your account, purchases, and more.


Everything from lighting your first cigar, to proper storage and humidification techniques. Our Cigar101 provides answers to commonly asked questions for the first-time smoker, to the seasoned veteran.


Browse our shipping policies, costs, and expected delivery times. Learn how to track your orders, or make changes to orders that have already shipped.

Price Matching

Best Cigar Prices matches competitor pricing. If you find a product at a lower advertised price, we will match the lower price!

Age Verification

In compliance with FDA cigar regulations, Best Cigar Prices requires Age Verification for all customers, and does not sell to persons under the age of 21. Learn about important restrictions and guidelines to help ensure the best possible ordering experience.

Payment offers several convenient payment methods. We offer options that most of the competition simply does not! Learn more about our payment methods and guidelines.

Privacy believes it providing the highest level of safety and security throughout the purchase process on our site. Learn about our privacy policies, secure data storage, and data intrusion prevention.