FREQUENTLY ASKED QUESTIONS

Select an FAQ category to browse, or enter a search term to search our Help and Support center. If you are unable to find an answer to your question or concern, feel free to contact us.

Browse FAQ Categories

Cigar101

Everything from lighting your first cigar, to proper storage and humidification techniques. Our Cigar101 provides answers to commonly asked questions for the first-time smoker, to the seasoned veteran.

Privacy

BestCigarPrices.com believes it providing the highest level of safety and security throughout the purchase process on our site. Learn about our privacy policies, secure data storage, and data intrusion prevention.

International

BestCigarPrices.com ships internationally. Learn about important restrictions and guidelines to help ensure the best possible ordering experience.

Taxes

Learn about our tax collection policies and if your order is subject to local state sales tax.

Stock Availability

BestCigarPrices.com strives to supply accurate and up-to-date information about product availability. Learn about policies for backorders and expected wait times. Plus, whenever you have a backordered product, we will ship it using our BCP Ship Saver at no additional cost to you!

Returns

BestCigarPrices.com offers a hassle-free return policy. Learn more about how we guarantee your satisfaction on every order we ship!

Customer Service

BestCigarPrices.com values all customer feedback, and always strive to create the best possible shopping experience for our customers. Whether you have questions about your order, products, or just want to learn more - our friendly customer service staff is here to help. Learn about policies and procedures regarding your account, purchases, and more.

Payment

BestCigarPrices.com offers several convenient payment methods. We offer options that most of the competition simply does not! Learn more about our payment methods and guidelines.

Shipping

Browse our shipping policies, costs, and expected delivery times. Learn how to track your orders, or make changes to orders that have already shipped.

Price Matching

Best Cigar Prices matches competitor pricing. If you find a product at a lower advertised price, we will match the lower price!