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Returns

BestCigarPrices.com offers a hassle-free return policy. Learn more about how we guarantee your satisfaction on every order we ship!

We GUARANTEE that you will receive your order in excellent condition.


BCP has the most customer friendly return policy in the business, period. Looking to return something? Here's what you need to know.

Before returning an item, you MUST first contact BCP. You can call us at 1-888-412-4427, chat with us online, or email us at [email protected].

Boxes/Bundles of 20 - 25+ cigars
  • Return to us within 30 days of receiving goods
  • Full refund will be issued if 4 or less cigars have been smoked
  • We will pro-rate the refund/credit if more than 4 cigars have been smoked

Boxes/Bundles of 10 - 15 cigars
  • Return to us within 30 days of receiving goods
  • Full refund will be issued if 1 or less cigars have been smoked
  • We will pro-rate the refund/credit if more than 1 cigars have been smoked

Samplers and 5-Packs
  • Return to us within 30 days of receipt
  • Full refund will be issued if 1 or less cigars have been smoked

Accessories
  • Return to us within 45 days of receipt (some items may have longer warranties through the manufacturer. BCP will gladly assist you in working with the manufacturer in these cases.)

For all returns, shipping charges will only be refunded/credited back in the event the item being returned was defective, an item that you didn't order, or something that was damaged in transit from us to you.

Any free bonus items or “add on” items that were attached to the item being returned must also be returned in order to receive full credit.

BCP reserves the right to issue a pro-rated refund/credit at our discretion in the event that something is returned to us without prior notice or returned for a reason that falls outside of our common sense policy.

Please DO NOT return partially smoked cigars.