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Customer Service

BestCigarPrices.com values all customer feedback, and always strive to create the best possible shopping experience for our customers. Whether you have questions about your order, products, or just want to learn more - our friendly customer service staff is here to help. Learn about policies and procedures regarding your account, purchases, and more.

BCP does offer volume discount pricing on cigars.

Please contact our Customer Service Department via email to: [email protected] for more information on volume discount products. For faster service, please attach your tobacco license in the email. Alternately, you can fax your tobacco license to (845)-658-7618.

Please note that we WILL need to see your tobacco license before discussing volume discount options.
Yes, Best Cigar Prices welcomes walk-in customers to our temporary retail store as we prepare to open our full service cigar bar and lounge, the BCP Pub in 2019! You’re welcome to call in your order beforehand to make sure items you are looking to purchase are in stock, or just stop by and browse our full selection. Walk-ins are welcome Monday through Friday 9 am to 7 pm, and Saturday 10 am to 5 pm ET. Cash and credit card payments are accepted. Proper identification is needed in order to make a purchase from Best Cigar Prices. Sales tax will apply to all orders. You can reach our retail store directly @ (570) 708-8161
Yes, Best Cigar Prices sells gift certificates in amounts of $10-$500. Gift Certificates are the perfect gift for the picky smoker in your life and are a great way to go if you aren't sure what to get that special someone.

We can make Gift Certificates out to whoever you would like, or leave it blank for you to fill out. Please specify when you are buying the gift certificate so we can put down the correct name or leave it blank, otherwise the name used to purchase the certificate will automatically go on it.

Gift certificates cannot be used to purchase additional gift certificates. If you are just ordering a gift certificate we will ship them using the Postal Service, we won't ship them via UPS unless you are ordering them with other items.

Gift Certificates are available here: https://www.bestcigarprices.com/gift-certificates/
To change your e-mail address simply sign in to your account and click on Customer Info. In Customer Info you can enter a new email address. Be sure to hit "Save Information" to ensure that your account is updated. You can also contact our Customer Service team if you need further assistance at: 1-888-412-4427.
To change your address simply sign in to your account and click on Customer Info. In Customer Info you can enter a new address. Be sure to hit "Save Information" to ensure that your account is updated. You can also contact our Customer Service team if you need further assistance at: 1-888-412-4427.
To check the status of your order simply log into your account and click on "your account". Once in your account you can click on "order history" to view all of your orders. Your order history will show the status of your order. You also have the option to track your order. You can contact our Customer Service team if you need further assistance at: 1-888-412-4427.
In addition to our everyday low prices, we do run frequent sales and specials. If you do not receive our e-mail specials yet, please enter your e-mail address at the top right of this page, next to "Sign Me Up!". We make every effort to offer a wide variety of cigars through these specials. The items for sale are selected for a variety of reasons, typically related to special discounts from suppliers that we are able to take advantage of and pass along to you. Since we make every effort to offer the lowest prices possible all the time, as well as the fact that some cigars are available only in limited quantities, certain items are rarely offered in our sales. If there is a brand you'd like to see on sale, or offered at all, become a fan on Facebook and let us know!
In order to take advantage of these special offers, you must open the special e-mail and click either on the photo or the "Click to Order" link contained in the e-mail. You must follow the link in the e-mail in order to get to the sale page. You can also view our specials at any time by clicking the "On Sale Now" button in the "Special" drop-down menu on our homepage. This sales page is where you will be able to purchase items at their sale price.
Yes, Best Cigar Prices offers a variety of email specials and sales on unique items. You can visit our Specials page to see what's currently on sale. We also on occasion have coupons, coupon codes or keycodes in various advertisements. If you see an ad of ours with a coupon code and it's not expired, feel free to contact customer service to use your discount.

Items on special are also on our "offers" page, visit here for our latest offers.

Please note that special offers or promotions cannot be combined and will be honored only once per customer unless otherwise specified.

If you have any questions about our specials feel free to contact Customer Service at: 1-888-41-CIGAR
If you currently are receiving catalogs from Best Cigar Prices but would like to cancel them you can simply call Customer Service during our normal business hours at: 1-888-412-4427
To log out, simply hover over where it says "Hello -your name- Your Account" and click "Log Out". If you have any questions about logging out of your account feel free to call Customer Service at: 1-888-412-4427
As long as your order has not been shipped you can cancel your order at any time. Email [email protected] or call 1-888-412-4427 to cancel your order through our friendly Customer Service department.
You can easily sign into your account by clicking Sign In at the top of our website. Returning customers simply enter your email and password. If you are a new customer you are required to enter your name, email address and create a password. Once you have an account you can check your order history, create a "wish list" and even subscribe to our mailing list for information on the latest sales and promotions.

If you wish to change your password you can simply click on "Lost Your Password" and this will prompt you to submit your email address to follow a link and steps to make a new password.
If you cannot find the item you are looking for on our website, please call us at 1-888-412-4427. Some items we carry are not advertised on our website for a variety of reasons. Many times we can special order the specific cigars you are looking for. Also, if your favorite cigar isn't listed on our site, tell us! We would love to know! If we feel the brand can deliver a solid value to our customers and we can offer a competitive price, we may make your boutique favorite a staple of our inventory.