Customer Service

Does Best Cigar Prices offer Military Discounts?

Yes, we do offer a Military Discount of 10% for all active members and retired Veterans. Please call customer service at 888-412-4427 or email us at info@bestcigarprices.com in order to apply a Military Discount to your order.

When is my favorite brand of cigars going to be on sale?

In addition to our everyday low prices, we do run frequent sales and specials. If you do not receive our e-mail specials yet, please enter your e-mail address at the top right of this page, next to "Sign Me Up!". We make every effort to offer a wide variety of cigars through these specials. The items for sale are selected for a variety of reasons, typically related to special discounts from suppliers that we are able to take advantage of and pass along to you. Since we make every effort to offer the lowest prices possible all the time, as well as the fact that some cigars are available only in limited quantities, certain items are rarely offered in our sales. If there is a brand you'd like to see on sale, or offered at all, become a fan on Facebook and let us know!

Does Best Cigar Prices Sell Gift Certificates?

Yes, Best Cigar Prices sells gift certificates in amounts of $10-$500. Gift Certificates are the perfect gift for the picky smoker in your life and are a great way to go if you aren't sure what to get that special someone.

We can make Gift Certificates out to whoever you would like, or leave it blank for you to fill out. Please specify when you are buying the gift certificate so we can put down the correct name or leave it blank, otherwise the name used to purchase the certificate will automatically go on it.

Gift certificates cannot be used to purchase additional gift certificates.

Gift Certificates are available here.

Does Best Cigar Prices Offer Wholesale Cigar Pricing?

Best Cigar Prices sells cigars and cigar accessories to consumers for personal consumption only. We do not sell any product to businesses for resale. However, we recommend our sister company Alliance Cigar - visit the dedicated wholesale-only website here. Alternatively, you may reach out to the Alliance Cigar team via phone at 800-328-1001 or email at sales@alliancecigar.com.

Can Customers Make Walk-In Purchases?

Yes, Best Cigar Prices welcomes walk-in customers to our retail store as well as our full-service cigar bar, restaurant, and lounge, the BCP Pub! You’re welcome to call in your order beforehand to make sure items you are looking to purchase are in stock, or just stop by and browse our full selection. Walk-ins are welcome Monday-Saturday: 9 am-9 pm, and Sunday: 9 am-7 pm ET. Cash and credit card payments are accepted. Proper identification is needed in order to make a purchase from Best Cigar Prices. Sales tax will apply to all orders. You can reach our retail store directly @ (570) 708-8800

Why doesn't Best Cigar Prices carry _______ cigars?

If you cannot find the item you are looking for on our website, please call us at 1-888-412-4427. Some items we carry are not advertised on our website for a variety of reasons. Many times we can special order the specific cigars you are looking for. Also, if your favorite cigar isn't listed on our site, tell us! We would love to know! If we feel the brand can deliver a solid value to our customers and we can offer a competitive price, we may make your boutique favorite a staple of our inventory.

How Do I Log-In or Create An Account?

You can easily sign into your account by clicking Sign In at the top of our website. Returning customers simply enter your email and password. If you are a new customer you are required to enter your name, email address and create a password. Once you have an account you can check your order history, create a "wish list" and even subscribe to our mailing list for information on the latest sales and promotions.

If you wish to change your password you can simply click on "Lost Your Password" and this will prompt you to submit your email address to follow a link and steps to make a new password.

How Do I Log-Out Of My Account?

To log out, click on "My Account" at the top of the website then click "Log Out". If you have any questions about logging out of your account feel free to call Customer Service at: 1-888-412-4427

Does Best Cigar Prices Offer Specials?

Yes, Best Cigar Prices offers a variety of email specials and sales on unique items. You can visit our Specials page to see what's currently on sale. If you see an ad of ours with a promo code and it's not expired, feel free to contact customer service to use your discount.

Limited time specials are also on our "On Sale Now" page, visit here for our latest offers.

Please note that special offers or promotions cannot be combined and will be honored only once per customer unless otherwise specified.

If you have any questions about our specials feel free to contact Customer Service at: 1-888-41-CIGAR

How Do I Check The Status Of My Order?

To check the status of your order simply log into your account and click on "your account". Once in your account you can click on "order history" to view all of your orders. Your order history will show the status of your order. You also have the option to track your order. You can contact our Customer Service team if you need further assistance at: 1-888-412-4427.

How can I change my e-mail address?

To change your e-mail address simply sign in to your account and click on Customer Info. In Customer Info you can enter a new email address. Be sure to hit "Save Information" to ensure that your account is updated. You can also contact our Customer Service team if you need further assistance at: 1-888-412-4427.

How can I change my address?

To change your address simply sign in to your account and click on Customer Info. In Customer Info you can enter a new address. Be sure to hit "Save Information" to ensure that your account is updated. You can also contact our Customer Service team if you need further assistance at: 1-888-412-4427.

Can I Cancel My Order?

As long as your order has not been shipped you can cancel your order at any time. Email info@bestcigarprices.com or call 1-888-412-4427 to cancel your order through our friendly Customer Service department.

I received your e-mail specials, and wish to take advantage of the offer, but your website is showing the regular price. What do I need to do to receive the e-mail special price(s)?

In order to take advantage of these special offers, you must open the special e-mail and click either on the photo or the "Click to Order" link contained in the e-mail. You must follow the link in the e-mail in order to get to the sale page. You can also view our specials at any time by clicking the "On Sale Now" button in the "Special" drop-down menu on our homepage. This sales page is where you will be able to purchase items at their sale price.

How Do I Stop Receiving Catalogs?

If you currently are receiving catalogs from Best Cigar Prices but would like to cancel them you can simply call Customer Service during our normal business hours at: 1-888-412-4427

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